Volts Connect Documentation - Troubleshooting

Common Issues

Most issues with Volts Connect are related to one of the following:

1. Twilio webhook configuration
2. Site accessibility (HTTPS, firewalls, caching)
3. License activation or entitlement checks
4. Incorrect settings configuration

Before troubleshooting specific issues, confirm:

1. Your site is publicly accessible
2. HTTPS is enabled
3. Twilio credentials are correct
4. Webhooks are configured correctly

Message Delivery Problems

Inbound messages not appearing in the Inbox

Check the following:

1. Your Twilio phone number has a webhook URL set
2. The webhook URL points to:
   https://YOUR-SITE.COM/?volts_connect_webhook=1
3. The webhook HTTP method is set to POST
4. Your site is reachable by Twilio (no maintenance mode)
5. Security plugins or firewalls are not blocking the endpoint

Outbound messages not sending

Verify:

1. Twilio Account SID and Auth Token are correct
2. The Twilio phone number supports SMS or MMS
3. Your Twilio account has sufficient balance
4. You clicked Save Settings after updating credentials

Use the Test Connection button in settings to validate credentials.

Delivery status not updating

Delivery status updates rely on Twilio status callbacks.

Check:

1. The Twilio phone number has the status callback URL set
2. The callback URL matches the Volts Connect webhook URL
3. HTTPS is valid and trusted

Status callbacks use the same webhook endpoint as inbound messages.

Debug Logs

Volts Connect includes debug logging for troubleshooting.

How debug logs work

• Logs are written only when WP_DEBUG is enabled
• Logs are suppressed automatically when WP_DEBUG is disabled
• Debug output does not appear in the UI

Enabling debug logs

In your wp-config.php file:

define( 'WP_DEBUG', true );

After reproducing the issue:

• Check your server logs
• Check WordPress debug logs (if enabled)

Remember to disable WP_DEBUG after troubleshooting.

Licensing Issues

Plugin features are locked or unavailable

Volts Connect requires a valid license key to function.
If features are unavailable, verify that your license key has been entered and activated.

• Go to Volts Connect → Settings(for core plugin) or Volts Connect → Addons(for addons)
• Enter your core license key
• Save and activate the license

License activation fails

• Ensure the license key is entered exactly as provided
• Confirm your site can make outbound HTTPS requests
• Verify the site URL matches the licensed domain

Bundle license active but add-ons not unlocked

Verify:

1. The bundle token string is present and not empty
2. The token includes the expected add-on identifiers
3. The add-ons are installed and activated as plugins

Bundle licenses unlock add-ons only when the add-on plugin is present.

FAQ

Next Steps

If issues persist:

• Review the Installation and Settings documentation
• Contact support with:
  1. Envato License/Volts License Key
  2. Your Websites Login Credentials and link(optional)
  3. WordPress version
  4. PHP version
  5. Error messages (if any)
  6. Steps to reproduce the issue
• Contact Support