Volts Connect SupportVolts Connect Support

Before Submitting a Support Request

Before contacting support, please review:

• Documentation
  https://voltsconsulting.com/volts-connect/documentation/
• Troubleshooting Guide
  Covers common issues related to Twilio, webhooks, licensing, and message delivery.

Many issues are resolved by:

1. Verifying HTTPS is enabled
2. Confirming Twilio credentials
3. Ensuring webhooks are configured correctly

Support & Scope

Support is available for verified customers and covers the following:

Included support

1. Plugin installation assistance
2. License activation and validation issues
3. Twilio connection and webhook setup
4. Bug reports and confirmed defects
5. Clarification of documented features and settings

Support applies to the latest released version of Volts Connect.

License Requirement

Volts Connect requires a valid license key to operate.

• Core features remain unavailable without an active license
• Add-ons require their own licenses unless activated via a bundle
• A valid license key is required to submit a support request

This ensures support resources are reserved for active customers.

What Is Not Included

The following are not included in standard item support:

1. Custom workflows or automation logic
2. CRM, ERP, or third-party system integrations
3. WooCommerce customization beyond documented behavior
4. Custom UI changes or feature development
5. Hosting, server configuration, or DNS issues
6. Twilio billing, carrier filtering, or A2P approval delays

These services may be available separately.

Advanced & Paid Support

For advanced requirements, Volts Consulting offers paid services, including:

1. Custom SMS workflows and automations
2. CRM and API integrations
3. WooCommerce SMS customization
4. Performance optimization and scaling
5. Agency or white-label implementations

If your request falls outside standard support, you will be informed before any work begins.

Response Times

1. Initial response: within 1 business day
2. Typical resolution: 1–3 business days

Response times may vary during major releases or high-volume periods.

Updates & Compatibility

1. Support is provided for the latest version of Volts Connect
2. Keeping your plugin and add-ons updated is strongly recommended
3. Outdated versions may not be eligible for support

Final Notes

Volts Connect is designed as a production-ready SMS platform for WordPress.
Correct licensing, Twilio configuration, and webhook setup are essential for proper operation.

If you are unsure where to begin, start with the Installation & Setup documentation.